Data analyst with five years turning messy operational data into decisions in healthcare and e-commerce. Writes production SQL, builds the dashboards leadership plans from, and designs the A/B tests behind product changes.
- Built Tableau dashboards on Snowflake that 40 clinic managers used weekly to plan staffing, reducing overtime hours by 18%.
- Wrote the SQL and dbt models behind a claims-denial analysis that recovered $2.1M in underpaid claims.
- Led A/B testing of appointment reminders, raising show-up rates from 81% to 88%.
- Automated weekly sales reporting in Python and pandas, saving the merchandising team 12 hours a week.
- Modeled customer churn in Python, identifying a segment that became the target of a retention campaign worth $640K.
- Presented findings to the executive team every quarter, translating cohort analysis into pricing recommendations.
- Rebuilt 15 Excel reports as a single Looker dashboard, cutting report preparation from two days to an hour.
Analysis: SQL, Python, pandas, A/B testing, Statistics
Tools: Tableau, Looker, Snowflake, dbt, Excel